DIGITAL
WORLD 2019
ARCHITECTURE

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Industry Case Studies and 
​Digital Solutions from 2018-19

Insurance

IT-Driven Business Transformation to deliver superior services and products to its end customers by moving away from traditional insurance platform and leveraging on big data, online distribution, cloud technology, advance pricing algorithm, and smartphone application.

Financial Services

New Customer Channel Implementation to disrupt the company from within in order to empower the company to deliver the customer with whatever is asked for in a swift manner.

Energy & Utility

Improving Customer Experience Architecture by providing faster and reliable onsite water meter reading and billing, disconnection, and reconnection services.

Retail

How to manage mission critical systems that have end of life vendor options and some simply having no further support available.

Consumer Goods

Modernize Consumer Experience by offering a seamless Omni-channel & real-time access to consumers’ profile, loyalty program, membership status and historical transactional and non-transactional (digital) interactions.

Transport

How to manage existing systems that are characterised by differing states of technical currency, a large amount of technical debt, complexity and tightly coupled integration, with complex and high-cost operational support and change management.

Healthcare

Managing various external and internal factors (such as tighter regulatory scrutiny of costs, Choice, Critical Infrastructure licence requirements to ensure standardisation of processes and common Governance Frameworks for Data, Integration, Mobility, Reporting

Logistics

Implementing one of the largest transformation portfolios in the Supply Chain industry globally to deliver against cost targets. To baseline the IT landscape, reduce costs, support growth, improve outcomes/experiences for customers and build the right capabilities for today

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